Patients & Visitors
Everything you need before you arrive
Insurance, billing help, visiting hours, parking, and your rights as a patient — in one place, in plain language.
Insurance accepted
We participate with most major plans. Always confirm coverage with your insurer before a scheduled visit.
- Aetna
- Blue Cross Blue Shield
- Cigna
- Humana
- Kaiser Permanente
- Medicaid
- Medicare
- UnitedHealthcare
Plan not listed? Call patient financial services at +15512131882.
Billing & financial assistance
Pay your bill
Pay online, by phone, by mail, or in person. Interest-free payment plans are available for balances of any size.
Financial assistance
Households under 400% of the federal poverty level may qualify for discounted care; under 200% may qualify for fully forgiven balances.
Price estimates
Request a good-faith estimate before a scheduled service. Uninsured patients receive an estimate in writing.
Visiting, parking & wayfinding
Visiting hours
- General inpatient units: 9 a.m.–8 p.m. daily
- Intensive care: 10 a.m.–6 p.m., two visitors at a time
- Maternity: support person may stay 24 hours
- Pediatrics: one parent or guardian may stay overnight
- Emergency department: one visitor per patient
Parking & getting here
- Free surface parking in Lots A and B, with 40 accessible spaces
- Covered valet at the main entrance, 7 a.m.–5 p.m. weekdays
- Emergency parking is directly outside the ER entrance on the north side
- City bus routes 4 and 11 stop at the Riverside Parkway entrance
- Wheelchairs and escorts available at every entrance desk
Your rights & privacy
Patient portal
View results, message your care team, request refills, and pay balances in one secure place. Enrollment takes about two minutes with the access code on your visit summary.
Emergency? Call 911 or 911. Never use the portal for urgent symptoms.